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Leverage our Complete Suite of Tools
We provide a proprietary CRM with configurable cases and workflows. Pre-integrated omnichannel communications tools include voice dialer, emails, text messages, chat and physical letters.
Machine-learning-based repayment optimization models are coming soon.
Leverage Right
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Enable Remote Servicing
Our servicing platform is cloud-hosted and browser-based, so call center agents working remotely from home just need an employer-provided computer and an internet connection. You can learn more about our remote work solutions here.
  • Cloud-hosted
  • Browser-based
  • Only need a computer and internet
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Make Your Agents More Productive
Our easy-to-use tools enable agents to be trained in just a fraction of the time. And our cutting-edge servicing tools and faster issue resolution mean agents can handle more accounts in less time.
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Improve Customer Satisfaction
Self-service features come out of the box, giving more control to borrowers and reducing customer service contacts. A sleek, white-label borrower portal delights your customers and provides enhanced self-service capabilities based on your policies.
  • Out-of-the-box ready
  • Reduce customer service contact
  • Sleek white-label portal
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Collaborate More Efficiently.
A single tool used by agents, supervisors, back office, fraud and legal teams makes for seamless collaboration. You can easily configure roles and permissions based on your unique servicing policies.
  • Seemless collaboration
  • Easily configure roles and permissions
Escalate
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Manage Regulatory Vulnerability
Compliance Guard, our proprietary monitoring and reporting tool, helps you comply with federal and state servicing and collections requirements, and helps you take proactive steps to support borrowers during significant life events.
  • Comply with Federal and State servicing requirements
  • Helps you take proactive steps to help borrowers
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Customer Relationship ManagementA full suite of customer relationship management (CRM) tools that enable customer service agents to manage cases, interact with borrowers and track communications in a secure and efficient way. The CRM includes a web-based case management application with integrated email, text message, chat, physical mail and telephone capabilities. We’ll provide you with the default cases and flows vetted by legal and compliance experts, and you can program custom cases if you choose.
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Repayment OptimizationAn algorithm specifically trained to pinpoint your optimal collection strategy. We can also develop a machine-learning-based solution with your analytics team.
Coming soon
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Borrower Communication ToolsOmnichannel tools spanning the full range of borrower communications, including emails, text messages, inbound and outbound phone calling, chat, and physical letters.